Return Policy

1. Overview

This Return Policy explains how we handle returns and order issues for products supplied by Cozycandleao. It should be read together with our Terms of Use and any specific terms agreed with you at the time of order.

2. Your consumer rights

As a consumer in the United Kingdom, your rights are protected by UK law, including the Consumer Rights Act 2015. Nothing in this Policy affects your statutory rights.

3. Custom-made and made-to-measure products

The majority of our blinds and curtains are made to your specific measurements, fabric choices and hardware selections. Under the Consumer Rights Act 2015, contracts for goods made to a consumer's specifications or that are clearly personalised are treated differently from standard off-the-shelf goods.

Because made-to-measure blinds and curtains cannot reasonably be resold to another customer, they are generally not subject to a right to change your mind once production has begun, except where we agree otherwise or where required by law.

However, this does not affect your right to receive goods that are of satisfactory quality, as described and fit for purpose. If there is an issue with workmanship or with how your blinds or curtains have been supplied or fitted, please contact us and we will work with you to put things right in line with your legal rights.

4. Standard (non-custom) items

Where we supply any standard, non-custom accessories or products, your rights to cancel and return such goods may differ from those that apply to custom-made products. If this applies, we will explain the relevant terms at the time of order.

5. Checking your order on delivery and fitting

We ask that you review your blinds and curtains during or shortly after fitting. If you notice any issues, such as damage or something that does not match what was agreed, please tell us as soon as possible so that we can assess and, where appropriate, repair, replace or adjust the goods.

6. How to raise a concern

If you believe there is a problem with your order, please contact us using the details on our contact page, providing:

• Your name and contact details.
• The address where the blinds or curtains were supplied.
• A description of the issue.
• Photographs, if available, to help us understand the problem.

We will review your concern and discuss possible next steps, which may include inspection, repair, remake or other appropriate remedies under UK consumer law.

7. Refunds

Where a refund is agreed in line with your statutory rights or as a gesture of goodwill, it will normally be made using the same method of payment you used for the original transaction, unless we agree otherwise with you.

8. Changes to this Return Policy

We may update this Policy from time to time, for example to reflect changes in our practices or in UK consumer legislation. Any updates will be posted on this page with a revised "last updated" date.

Last updated: 15 December 2025.